Check 3 of 3 · Decision
Ten questions to answer before you order
Work through the list on the seller's own page. If any answer is missing or unclear, ask the seller before paying rather than after.
Opens the advertiser's website. The seller processes payment, delivery, support and returns. We may earn a commission. Following the link is your choice.
Ten questions, in order
| # | Question | Where the answer is |
|---|---|---|
| 1 | What is the trading name of the seller? | Checkout page and order confirmation |
| 2 | What exactly is in the pack I am ordering? | Product description, not the photograph |
| 3 | What is the total I will be charged, including postage? | Basket and checkout summary |
| 4 | Which currency am I billed in? | Checkout summary |
| 5 | Is anything recurring, renewing or on a trial? | Checkout options and order terms |
| 6 | What is the stated delivery window and origin? | Delivery or shipping page |
| 7 | How long do I have to cancel, and how? | Returns or terms page |
| 8 | Who pays return postage, and to what address? | Returns policy |
| 9 | What surfaces and warnings are stated on the label? | Product page and physical pack |
| 10 | How do I contact support after ordering? | Contact page and order confirmation |
Fresh Check does not answer these questions on the seller's behalf. We list them so they are easy to check against whatever the seller is publishing today.
Two minutes that save an argument later
- Screenshot the product page and the checkout summary before you confirm the order.
- Save the confirmation email, including the order number and the seller's contact address.
- Check your bank or card statement against the total you agreed.
- Read the label when the pack arrives and follow it, even if you have used a similar product before.
Work through the list on the live page
The seller publishes the current answers. The link below opens their page so you can check each point.
Opens the advertiser's website. The seller handles payment, delivery, support and returns. We may earn a commission.